Privacy Policy
What data Crown Jewelz collects, why, how long we keep it and your rights under the UK GDPR.
What we collect
- Account data: name, email, password hash, date of birth, address.
- Verification data: KYC documents, source-of-funds proof.
- Transaction data: deposits, withdrawals, gameplay history, bonus usage.
- Technical data: device, browser, IP, session logs - used for security and fraud prevention.
- Communications: messages with support and email correspondence.
Why we collect it
- To run the casino service: open accounts, process payments, run promotions.
- To meet legal duties: KYC, anti-money-laundering, tax reporting where required.
- To improve the service: analytics, performance monitoring, A/B tests.
- To prevent fraud, abuse and underage play.
Your rights
Under the UK GDPR, you have the right to access your personal data, request correction or deletion, restrict or object to processing, and request data portability. Some rights are limited where we have legal duties to retain records (for example, financial transaction records for at least 5 years). Contact support@crownjewelz.com to exercise any right.
Cookies
Crown Jewelz uses functional, analytics and marketing cookies. You can review and adjust your preferences via the cookie banner shown on your first visit and from the footer at any time afterwards.